throwbacks faqs
Frequently Asked Questions
Life may be full of uncertainty, but order from Throwbacks isn't. Below are some of the most Frequently Asked Questions we receive from our customers. Click on one to expand it and see the answer. If you still have quesitons, feel free to contact us at any time!
Returns, Refunds, Exchanges
Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for a refund. To submit a refund, you can use our contact form or login to your account, find your order, and click the "Request Return" button on the order page. You have an additional seven days from receiving your return label to mail the product(s).
Yes! All products, except skateboard decks, can be exchanged for products of equal or lesser value. To begin the exchange process, please take the same steps as outlined in the refund details above. In the "Notes" field of your return request submission, please write "Exchange For:" with details on the item you wish to replace your order with.
Orders and Shipping
Shipping Policy
Throwbacks offers shipping to most countries worldwide. If we do not ship to your location, you will be notified during the checkout process before payment.
You will receive multiple notifications informing you your order has been shipped along with a tracking order to view its progress. You will receive an email with the tracking information and you can also login to your profile, click on the order and view tracking details from there.
The answer to this question will depend heavily on many factors. Processing for all orders typically takes 1-4 days. Once an order has been processed, it is typically delivered within 2-4 days for addresses within the United States. You can view more of our current delivery estimates here.
Product Info & Sizing
About Our Products
Most of our apparel comes in standard unisex sizes. This means, in most cases, you should simply order the size you typically order. On each product page you will see a blue "View Size & Dimensions Table" link that you can click to view a sizing table.
The brand we use depends on the product, our inventory, and the type of product you are looking at. Each product has a "Details" tab you can click to view the specifics for that product. You can also view our About Our Products page for more information.
Each product has a "Care Instructions" tab you can click to expand for details on washing and caring for your item.
About Throwbacks
About Our Products
Throwbacks was created by a team of creative-minded people looking for ways to share their art with the world. For more information on who we are, you can visit our About Us page.
Throwbacks is based in St. Louis, Missouri, USA. We are a team of proud Missourians serving customer around the world.